Many hotels are constantly working on improving their services to secure the best hotel guest experience. Satisfied visitor often results in a loyal customer. Many of the facilities thus improve their connectivity and technology on offer. Others built gardens and relaxing areas for the weary travelers. Yet others try to improve the obsolete payment methods.
Hospitality/ Improving the Hotel Guest Experience
ARTICLES
HOSPITALITY TRENDS: FACTORS THAT REVOLUTIONIZE HOTEL GUESTS' EXPERIENCES
Industry experts have identified key trends in the hotel sector that aim to enhance guests' experiences and attract a more extensive customer base.
Consumers crave unique and memorable experiences that extend beyond just shopping. Imagine being able to spend a night fully immersed in the universe of your favorite brand. For instance, you could stay in the Dior Suite in Paris or Cannes. The suite has a private chef, a personal shopper, and a team available around the clock. Gucci also recently s...
TOP 10 ESSENTIAL HOTEL SERVICES FOR BUSINESS TRAVELERS
Some hotels are tailored explicitly towards catering to the needs and requirements of business travelers. This can be seen as a set of tenets or guidelines that hotels adopt in response to the growing trend of corporate hotel consumption. What are the essential hotel services that a business traveler would appreciate? Here are the top services on the list.
Hotel Location
One of the most important aspects for business travelers is the location of the hotel. Being close to their main destin...
GARDENS GAIN POPULARITY AMONG HOTEL GUESTS
When choosing a hotel, tourists consider various factors such as price, benefits, and proximity to the historic center of a city or beach. Ultimately, the choice depends on what the hotel guests are seeking.
Recently, hotel visitors have shown a growing interest in environmentally conscious accommodations. As per a report by AccorHotels, 33% of guests consider hotels with gardens to be precious. This may be attributed to various factors such as the pleasing views or the opportunities for outdoo...
SEAMLESS PAYMENT IS CRITICAL TO THE HOTEL GUEST'S EXPERIENCE
For many years, hotels worldwide have relied on outdated payment systems that involve requesting and processing payments using credit card authorization forms that are prone to fraud. This method not only results in lost time, money, and accuracy for hotels, but it also causes inconvenience for guests who are used to more streamlined payment methods used in other industries.
While customer data autofill, one-step checkout, and digital wallets, including Apple Pay and Google Pay, have become the...