The role of artificial intelligence in the travel industry is truly transformative. From delivering fast, efficient, and highly personalized customer experiences to freeing human staff to focus on areas where personal interaction matters most, AI is reshaping the way travel companies operate. However, the potential of AI in business travel world seems still untapped due to the lack of information about its benefits. AI-powered travel scams are also on the rise.
Technology/ AI-Driven Travel Is Already Here
ARTICLES
AGENTIC AI: REDEFINING THE TOURIST EXPERIENCE
The tourism sector, continually expanding and catering to ever-more selective travelers, now finds itself at a crucial juncture; almost every interaction now indelibly shapes a company's image. Be it a hotel chain, airline, a small restaurant or a massive tour operator, the capacity to provide streamlined, customized, and readily adaptable customer service has transitioned from just a benefit to an absolute necessity in this ever-changing industry.
The Evolution of Customer Expectations
Gone a...
AI-POWERED TRAVEL SCAMS: HOW TO STAY PROTECTED IN A HIGH-TECH ERA
The travel sector has unfortunately always drawn scammers, but artificial intelligence (AI) has really changed the game, boosting their schemes in terms of sophistication. It is not just dodgy booking sites anymore; we're talking deepfake voice calls. These con artists are using AI to trick travelers and swipe their personal and financial info with almost unnerving precision.
As you are planning that next getaway, it is vital you get clued up on these AI-fueled travel scams, know how to spot t...
UNLOCKING AI’S POTENTIAL IN BUSINESS TRAVEL MANAGEMENT
AI holds considerable promise for reshaping business travel; think smoother bookings, easier changes, and simplified expense reports. Yet, despite the buzz, AI adoption lags, hampered by a skills shortage and some understandable anxieties.
SAP Concur's seventh Global Business Travel Survey showed a strong 88% of travelers globally are open to AI for travel, but only a small 17% actually prefer AI’s time-saving suggestions when booking. That number dipped to 13% in Germany, Austria, and S...
AI IS NO LONGER A TREND – IT IS THE TRAVEL INFRASTRUCTURE
The travel sector finds itself in a period of considerable change, with artificial intelligence (AI) transitioning from what was once a supportive tool into something closer to the fundamental basis for how modern travel organizations run.
AI’s impact is no longer just about chatbots and basic automations; increasingly, it is about coordinating operations, boosting income, and even reshaping what the experience is like for the traveler. Progressive companies integrate AI deeply into thei...