What is worse than no hotel Wi-Fi, is a hotel Wi-Fi that is not working. If your WLAN in the hotel keeps failing or certain rooms have no reception, the reception or service team is constantly busy trying to make agitated guests feel at ease, console them and explain why the Internet is not working. This costs not only time, but ultimately also money and, in the worst case, leads to frustrated guests and unmotivated employees who do not identify with the hotel. All of this also affects the hotel’s turnover. If you are currently considering upgrading your hotel Wi-Fi or completely modernizing the hotel's WLAN system, you need to consider the following characteristics.