Why so few tourists?

I’ve taken two trips to Finland this year, six weeks in total. All was wonderful apart from two of the forms of transport I took.
In March I went to Mariehamn from Turku, and back , a lovely Viking cruise. This September I came by train (disgusting train from Hamburg too) I took the Viking cruise from Stockholm to Turku. I’m nearly eighty years old and sometimes, rarely, get extreme pain. In the morning when I awoke in my cabin I couldnt move, I spent ages, just getting out of bed. I went to the 6th floor and asked for help with my suitcase, I was told to ask an officer on a lower deck, but couldnt find him. Back to the “help” desk whereI was told I should have asked for help yesterday, how could I ask before I was in pain? The boat was nearly empty when I got back to my room and was nearly knocked over several times by yellow t shirted cleaning staff….a wild bunch? Viking have to be better at looking after those exiting the boat. I’ve used Finnair 3 times this year. Have a look on Trustpilot, I wish I had done before I travelled, their trust rating is appalling, how can you expect tourists to come if they have bad travel experiences ? My flight was booked for over a month on the afternoon of 4th October, as I had to get a bus that day Turku to Helsinki, if I travelled in the morning I would have had to find expensive accommodation over night in Helsinki. A few days before my flight was cancelled and I was given a morning flight. It was not possible to rebook anything else, I was on the internet for several days, I wrote to Finnair CEO, eventually my flight was changed, but it made the end of the lovely time I had in Finland a nightmare. Please look at Finnair on Trustpilot. When I complained to both companies they both fobbed me off, niether apologised. I wont come back to Finland now because I cant see a way of getting there . Thank you Grace

Grace Benson (United Kingdom)