Hop = Petty Larceny


I purchased a ticket from Strasbourg to Amsterdam and at that time paid 15€ to check a bag. (0 luggage allowance)

Fast forward two months and it is time to check in and their website says I have 0 luggage spaces reserved, so I pay AGAIN for a checked bag.

At that point their system charged me 45€ !!! because it was my "second" bag. There was absolutely no way to fix this online and their website only offered a form for contact.

I checked in at Strasbourg and went to the Air France desk to ask about a refund since the website was so misleading. The gate agent said she could do nothing and said my only recourse was to use the website contact form. She indicated

Chris (USA)