PERSONALIZATION CAN HELP INCREASE THE HOTEL REVENUE
Now more than ever, guests expect hotels to provide personalized service. According to a recent study conducted by Infosys, 86% of consumers say that personalization plays a key role in their purchasi ...
SWISS SUMMER SEASON 2021: FEWER LOCALS, MORE FOREIGN GUESTS
During the summer season 2021, Swiss hotels were able to breathe a sigh of relief. According to a survey by HotellerieSuisse, 64 % of them achieved higher sales than in the same period of 2020, with a ...
THE SECRETS OF A GREAT HOTEL WEBSITE
A hotel website is a crucial touchpoint in the customer journey and is usually the first interaction potential guests have with your business. Therefore, optimizing it to provide a positive user exper ...
CYPRUS AND BULGARIA ARE WORRIED ABOUT THE COMING SUMMER SEASON
Russian tourists are highly esteemed guests in Cyprus and Bulgaria. Now, however, the customer base is falling away because of the EU sanctions against Russia. Turkey could come in third - at least in ...
HOW A DIGITAL HOTEL CONCIERGE FACILITATES GUEST EXPERIENCES
Hotels now use digital concierge services to provide luxury and quick service to guests through their phones or tablets. The hospitality industry adapts to new technology by customizing guest stays an ...
